Big Daddy's Pizza, BBQ & Poutine

Reviews

• ★ ★ ☆ ☆ ☆
  tldr: Below average food this time, normally the food's been great. Crappy customer service, not that they've ever had great customer service. While I've normally been a fan of this place and usually recommend it to everyone, tonight has been a rather bad customer service experience. A large group of us ordered several items from there for delivery, and we all heard the order and they asked for Brisket & Gravy Subs, however when the food arrived there was no gravy. We then called back and were told that we obviously never ordered it - we weren't charged and I would have been happy to pay for it if they had offered to deliver it, but they just insisted we had ordered the subs without gravy. The fries were lukewarm at best and the gravy would've helped matters. The sub was pretty bland and hardly had any sauce on it either. This will make me re-think ordering from there for a while.
  By Rob Gagne, April 12, 2017
• ★ ☆ ☆ ☆ ☆
  I don't care how good the food is, the complete lack of customer service is inexcusable. After calling back to confirm something after placing our order, we were hung up on after being spoken to by a snippy, short tempered young lady. We called back to cancel the order, and no attempt was made to apologize or remedy the situation. This was not the first time we've been dealt with in this matter, and it was the final insult. We will not be ordering from here again.
  By Lauren L., January 10, 2017
• ★ ☆ ☆ ☆ ☆
  We phoned and ordered two subs with different sauces. After hanging up I called back to make sure they wrote on the boxes which sauce was on which sub. The girl that answered the phone was incredibly rude and as I was talking talked over me saying "yep yep yep" rudely and then before I was finished talking slammed the phone in my ear. I was horribly insulted and called back to cancel my order. The guy that answered asked why I was cancelling and I explained. All he said was "so you want to cancel?" I said yes and he said ok and hung up. No apology or anything. Very rude and never ordering again
  By C Longmuir, November 13, 2016
• ★ ★ ★ ★ ★
  I've never gotten a bad pizza from here. The smoked meat is super tasty and the subs and poutines are amazing. Loving this place so hard.
  By Neil Doolaar, August 12, 2016

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About Big Daddy's Pizza, BBQ & Poutine in Maple Ridge